What is a maintenance emergency?
A maintenance emergency is one that is dangerous, threatens the habitability of the home, or could cause damage to the property. Emergencies include:
To report an emergency maintenance issue, please call (678) 487-7896, option 3. If you place an emergency maintenance request, we’ll contact you as quickly as possible; however, please allow up to 2 hours for us to respond.
While every service request is important to us, depending on the number of requests in your area, it may take us some time to respond and resolve the maintenance issue. We work to address each issue as quickly as possible, however, please allow up to 24 hours to be contacted regarding a non-emergency maintenance request and up to 2 hours to respond to an emergency maintenance issue.