Maintenance

While the landlord is responsible for maintenance of systems at your home, there are certain expectations from you as a tenant. To ensure that your stay in your new home will be a pleasant one, we would like to give you a list of common maintenance issues with troubleshooting steps (this will of course also expedite the handling of these very common household maintenance issues). These are some of the issues that you are expected to be able to fix on your own before filing a maintenance request:

Maintenance Request

Please note that if you still require a vendor out we will of course send someone but please be aware that if determined that you could have resolved the issue on your own, you will be responsible to pay the fee for that vendor.

What is a maintenance emergency?

A maintenance emergency is one that is dangerous, threatens the habitability of the home, or could cause damage to the property. Emergencies include:

Fire - Call 911 immediately, then contact us at (678) 487-7896 option 3.

Gas Leak - If you smell gas, please exit the home and immediately call the fire department. Once the home is safe, please contact us so we can fix the issue.

Electrical Issues - Sparking, fire (call 911), smoke, overheated fixtures.

Lack of Heat - If it poses a documented health risk.

Lack of Air Conditioning - If it poses a documented health risk.

Heavy Structural Damage - Roof, foundation, or walls.

Plumbing - Active flooding or breakdown of fixtures such as a non functioning Toilet (provided its the only one in the house).

To report an emergency maintenance issue, please call (678) 487-7896, option 3. If you place an emergency maintenance request, we’ll contact you as quickly as possible; however, please allow up to 2 hours for us to respond.

Service Request

While every service request is important to us, depending on the number of requests in your area, it may take us some time to respond and resolve the maintenance issue. We work to address each issue as quickly as possible, however, please allow up to 24 hours to be contacted regarding a non-emergency maintenance request and up to 2 hours to respond to an emergency maintenance issue.